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At neon-flexible.com, you have the right to change your mind. We will refund or exchange your products within 14 days of your purchase.


  • Log in to your account.
  • Click on "My Order History and Details".
  • Select the order containing the product(s) you wish to return.
  • Select the product(s) you wish to return by checking the box next to their name(s).
  • Leave us a message explaining the problem.
  • Validate your return by clicking on "Generate a return".

As soon as your return request has been processed and validated, you will receive an email.
You can then print your return label by logging into your account and going to "My product returns".
Simply attach the printed label to your return package.
Upon receipt and verification of the product, you will receive a confirmation email. We will then proceed with the exchange or refund of the product(s).


Only products returned complete, in their original packaging and in perfect condition for resale will be accepted.